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Indonesia Ibarat Gadis Cantik Yang Kaya Tetapi Bisu

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Membaca judul artikel ini: “Indonesia ibarat gadis cantik yang kaya tetapi bisu” boleh menimbulkan banyak interpretasi selaras dengan kemampuan, tujuan dan kapasitas seseorang yang menafsirkannya. Ia dapat ditafsirkan Indonesia sebagai sebuah negara yang memiliki keindahan panorama alam, dapat juga ditafsirkan ia memiliki banyak hasil alam, dan juga dapat diartikan ia mempesonakan dengan banyaknya kekosongan lahan dan semisalnya.

Penafsiran tersebut dapat mengundang banyak orang asing untuk berdomisili penuh di dalamnya, dapat juga mengundang orang asing untuk berniaga di sana, boleh jadi juga menjadi pesona bagi orang asing untuk mencari rizki di sana, yang paling ekstrim dapat kita maknai; boleh jadi dapat mengundang orang asing untuk menguasai sepenuhnya sicantik bisu tersebut.

Untuk penguasaannya dapat terjadi melalui beberapa jalur; politik, perdagangan, pinjaman uang, pendidikan dan pemasukan tim ekspert. Semua itu sangat didambakan oleh negara luar terkait dengan potensi terpendam di bumi Indonesia yang apabila dilakukan sesuatu oleh pihak asing Indonesia tidak dapat berteriak apa-apa karena bisu.

Bisu itupun disebabkan oleh beberapa faktor: faktor keterbatasan kemampuan anak bangsa Indonesia, faktor keserakahan para penguasa terhadap rakyatnya dengan menjadikan pihak asing sebagai majikannya, faktor terlanjur meminjam dana sehingga ketika digertak menjadi bisu karena tidak mampu, dan bisu karena rakyat Indonesia tidak punya dignity, identity dan tidak berpegang kuat kepada religy.

Tiga poin terakhir itu menjadi tolak ukur sehingga membuat Indonesia menjadi gadis cantik lagi kaya tetapi bisu. Rakyat Indonesia tidak punya harga diri sehingga dengan mudah infiltrasi asing mengatur kehidupannya, mereka juga sudah meninggalkan identitas murni Indonesia yang berjaya mengusir penjajah suatu ketika sehingga menjadi sebuah negara berdaulat, satu bangsa beradab dan satu territorial yang mahal harga.

Yang paling penting lagi adalah rakyat Indonesia sudah melepaskan diri dari ikatan doktrin agama (faktor religy) sehingga dengan mudah menerima doktrin dan budaya agama dari bangsa luar. Faktor ini mendominasi kebisuan Indonesia, mendominasi ketertinggalan Indonesia dan mendominasi kedunguan Indonesia berbanding dengan negara lain yang masih komit dengan ideologi bangsa dan negaranya seperti kapitalisme, komunisme, sosialisme, sekularisme, pluralisme, liberalisme dan nasionalisme serta sejumlah isme-isme lainnya, namun Indonesia yang dimiliki dan dimerdekakan oleh dominasi 99% ummat Islam menjauh dari ideologi Islamisme.

PROFIL INDONESIA

Mengurai sepintas profil Indonesia yang cantik lagi kaya, ia bernama Republik Indonesia, karena bentuk negaranya kesatuan dengan bentuk pemerintahannya republik maka sering juga ia disebut dengan Negara Kesatuan Republik Indonesia (NKRI). Sebagai negara di Asia Tenggara yang dilalui oleh garis khatulistiwa, ia berada pada daratan benua Asia, Australia, Samudera Pasifik dan Samudera Hindia.

Ia merupakan sebuah negara kepulauan terbesar di dunia yang mencapai 17.504 pulau, yang dalam tahun 2020 berpenduduk 270.203.917 jiwa, dan ia merupakan negara berpenduduk terbesar keempat di dunia setelah Cina, India, dan Amerika Serikat, Indonesia merupakan negara berpenduduk muslim terbesar di dunia yang diperkirakan mencapai lebih dari 230 juta jiwa.

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Di darat NKRI berbatasan dengan negara Papua Nugini di Pulau Papua, Malaysia di pulau Kalimantan dan Timor Leste di Pulau Timor. Sedangkan Negara yang berbatasan laut dengan Indonesia adalah Singapura, Filipina, Australia dan India (Kepulauan Andaman dan Nikobar).

Terkait dengan hubungan luar negeri Indonesia merupakan negara anggota PBB dan negara anggota lembaga-lembaga anderbow PBB, Indonesia juga menjadi negara anggota APEC, ASEAN, G-20, ADB, OKI, IORA dan organisasi-organisasi Internasional lainnya. Ia juga sebagai salah satu negara pendiri ASEAN.

Negara yang beribukota Jakarta tersebut memiliki luas wilayah 1.904.569 km2 dengan agama resmi: Islam 87.2%, Protestan 7%, Katolik 2.9%, Hindu 1.7%, agama lainnya 0.9% (Termasuk Buddha dan Kong Hu Chu) dalam estimasi tahun 2010. Indonesia mempunyai banyak suku bangsa seperti Jawa 40.1%, Sunda 15.5%, Melayu 3.7%, Batak 3.6%, Madura 3%, Betawi 2.9%, Minangkabau 2.7%, Bugis 2.7%, Banten 2%, Banjar 1.7%, Bali 1.7%, Aceh 1.4%, Dayak 1.4%, Sasak 1.3%, Tionghoa 1.2%, suku bangsa lainnya 15%  dalam estimasi tahun 2010.

Bahasa resminya adalah bahasa Indonesia yang berasal dari bahasa Melayu Pasai dengan mata uangnya rupiah (IDR), hari nasionalnya 17 Agustus, dan lagu kebangsaannya Indonesia Raya. Kode teleponnya +62, kode dominan internetnya: id, ia memiliki banyak pulau dan pulau besarnya antara lain: Sumatera, Jawa, Bali, Sulawesi, Kalimantan, Maluku, dan Irian Jaya. Pulau-pulau besar tersebutlah yang selalu dilirik oleh pihak asing seperti pria hidung belang melirik gadis cantik yang kaya tetapi bisu.

IBARAT GADIS CANTIK YANG KAYA TETAPI BISU

Tidak ubahnya Indonesia seperti gadis cantik lagi kaya namun bisu sehingga ketika terjadi suatu ancaman terhadap dirinya hanya mampu menggoyang-goyangkan tubuh badan saja tetapi tidak berdaya untuk bersorak meminta bantu karena tidak bersuara. Akibatnya para pecundang dengan semena-mena dan seenaknya saja dapat mencolek, mencium, meremas, dan bahkan memperkosa sang gadis yang tidak berupaya meminta bantu sama pihak lain tersebut. Ia menyadari dirinya cantik lagi berharta sehingga banyak mata memandang kepadanya, manakala pemilik mata mengetahui ia bisu dan tidak bersuara, tatkala itulah ia diganggu dan diperkosa, begitulah permisalan untuk Indonesia.

Setidaknya demikianlah gambaran kondisi Indonesia hari ini yang diserbu oleh kuasa besar dunia untuk kepentingan mereka. Sudah bertahun-tahun warga negara Cina dari Tiongkok memasuki Indonesia dengan bebas dan aman tak kisah legal atau illegal, tidak punya suara (bisu) rakyat Indonesia untuk menolaknya. Manakala perihal tersebut merasa terganggu kuasa besar dunia lain (USA) yang sangat berkepentingan dengan kekayaan dan kecantikan Indonesia maka negara Paman Sam tersebutpun tidak mau kalah dengan saingan utamanya RRT untuk menguasai bodi sigadis nan cantik tetapi bisu. Maka dikirimlah 1000 prajurit angkatan darat AS berkolaborasi dengan 850 prajurit angkatan darat TNI yang berbasis di Palembang, Sumatera dan pulau-pulau lain di wilayah timur Indonesia.

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Kenapa aktivitas besar dengan membutuhkan biaya besar dapat segera wujud seperti itu tentunya karena keureuleng ngang keu abeuek keureuleng kuek keupaya (mata pandang burung elang ke kolam dan mata pandang burung bangau ke rawa-rawa) karena di sana ada umpan dan makanan bagi keduanya, maknanya mereka melakukan itu semua karena ada sorotan yang ingin dikuasai pada sosok gadis cantik yang tidak berdaya. Makanya siapa saja dapat mengatur dan dapat mencaplok Indonesia sekarang karena negara yang berazas Pancasila tersebut tidak berdaya membela diri ibarat sigadis cantik yang kaya tetapi bisu.

Ia hanya punya dua pilihan; melawan dengan menggerak-gerakkan anggota badan atau menerima dan menikmati prilaku yang dilakukan karena tidak berdaya memanggil orang untuk minta bantuan. Jadilah Indonesia negara yang dipermainkan pihak luar dengan menjajah rakyatnya, merampas hartanya, mengutak atik kedudukannya sebagaimana yang pernah terjadi dalam zaman penjajahan oleh Belanda, Jepang dan penguassaan asing hari ini yang sangat memalukan dan merisaukan.

Dalam situasi semacam ini, Indonesia yang punya pemerintah terkesan pemerintah itu impoten, kalaulah kita ibaratkan pemerintah itu sebagai pihak yang paling berkuasa terhadab dirinya Indonesia namun ianya impoten maka untuk memuaskan syahwat Indonesia ia menerima pemuas nafsunya dari wilayah luar, itulah yang sedang terjadi sekarang di Indonesia.

Yang dikhawatirkan selanjutnya adalah; manakala mereka telah puas merampas mahligai dan mahkota dalam tubuh Indonesia, salah satu pihak berkeras untuk dapat menguasai penuh Indonesia tetapi ditantang oleh pihak lain maka mereka bisa saja berdamai dengan memecah belahkan Indonesia menjadi negara-negara kecil agar masing-masing mereka mendapatkan porsi darinya. Kalau opsi ini yang terjadi maka pengalaman Uni Soviet, Yugoslavia dan India akan terulang di Indonesia.

ALTERNATIF SOLUSI

Alternatif solusi untuk mengatasi suasana yang sudah sangat mencekam tersebut tidak ada lain melainkan rakyat Indonesia harus berani dan siap menampakkan identitasnya sebagai sebuah bangsa yang berdaulat di bawah naungan dan perlindungan lembaga dunia Perserikatan Bangsa-bangsa (PBB). Ketika ia sudah berani menampakkan identitasnya kepada orang lain maka orang lainpun tidak berani mempretelinya lagi dalam kondisi dan situasi bagaimanapun juga.

Alternatif solusi selanjutnya adalah rakyat Indonesia harus lugas dan tegas mempertahankan harga diri (dignity) sebagai sebuah bangsa yang berbasis ideologi yang diakui dunia internasional. Dengan demikian, pencaplokan wilayah, pemasukan warganegara asing, pemaksaan nafsu serakah asing ke Indonesia harus berani ditolak, dilawan, dan bila perlu diperangi dengan penuh perhitungan. Kalau tidak demikian NKRI ini akan kehilangan marwah, tidak bergezah, dan malah membuat rakyat semakin hari semakin susah.

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Alternatif solusi lainnya dan ini yang paling urgen sekali adalah; negara mayoritas muslim tersebut harus mengedepankan doktrin Islamnya dalam mengurus negara. Karena Islam merupakan salah satu agama besar dunia yang diakui oleh lembaga dunia maka tidak ada pihak yang boleh menghambat dan melarang praktik doktrin Islam terhadap ummatnya termasuk dalam mengurus dan mengelola negara sebagaimana penganut agama Hindu mengelola negara India, penganut agama Budha mengelola negara Myanmar dan Thayland, seperti penganut agama Khatolik dan Protestan yang mengelola negara-negara di belahan benua Eropa dan Amerika.

Kalau tiga hal tersebut tidak berani dan malah tidak mau dilakukan maka terus meneruslah Indonesia itu menjadi gadis cantik lagi kaya tetapi bisu yang hari-hari menjadi mangsa kuasa besar dunia untuk memperkosanya baik secara langsung maupun tidak langsung. Punca yang paling inti dari tiga alternatif solusi itu adalah dimensi religy karena ummat Islam diajarkan oleh pembawa Islam Muhammad Rasulullah SAW dengan cara demikian.

Sebagai contoh konkrit, Yatsrib pada mulanya dikuasai oleh bangsa Yahudi dengan agama Yahudinya, Majusi dengan kepercayaan Majusinya, Nashrani dengan keyakinan Nashraninya, namun ketika ideologi Islam ditebarkan Muhammad di sana kemudian Yatsrib dapat digantikan nama dengan Madinah, aturan hidup dapat diwujudkan yang bernama Shahifah Madinah (Konstitusi Madinah), Massjid dapat didirikan dengan megah yang kini terkenal dengan Masjid Nabawi, ummat Islam (Muhajirin dan Anshar) dapat dipersatukan sehingga menjadi kekuatan besar yang tidak sanggup dilawan musuhnya, dan sumber ekonomi dapat diwujudkan yang dimulai dengan pewujudan pasar tradisional sehingga wujud sistem ekonomi Islam.

Pertanyaan yang muncul sekarang adalah; kenapa dahulu ummat Islam yang minoritas mampua menaklukkan wilayah yang dikuasai oleh kaum mayoritas dan sekarang ummat Islam mayoritas di negeri sendiri dijadikan seperti gadis bisu oleh musuh-musuh Islam? Jawabannya ada pada masing-masing kita, coba ambil ibrah dari perjalanan sirah, ambil pengalaman dari perjalanan zaman, ambil pengetahuan dari sumber tuhan, dan ambil kekayaan dari sumber alam. Semoga sahaja menjadi bahan pemikiran kalau seorang gadis cantik secantik apapun apabila dia bisu maka tidak mampu membebaskan diri dari perkosaan orang. Sebaliknya seorang gadis jelek sejelek apapun dia namun punya suara dan mau bersuara serta melawan kedhaliman luar insya Allah pengalaman Yatsrib akan dapat di aplikasikan di Indonesia.

Wallahu a’lam… mau berbuat atau mau diaaaammmm,,,,,,,…

Penulis adalah Dosen Siyasah pada Fakultas Syari’ah dan HukumUIN Ar-Raniry.

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    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to
    your clients. Whether for voice or non-voice applications, there
    are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed
    by a company’s customers? Plus, wouldn’t it be a disservice to customers
    if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value
    of customer support and why it’s an essential cog
    in an organization. Like sales and marketing, customer service should already be in play during a company’s first day, as they
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    questions. However, it’s also a way to instill
    loyalty and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service
    team managed by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service
    quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling
    the business. Overseeing the day-to-day operations can already take much of management’s time, and customer
    support is equally demanding. To help executives focus
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    know what they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers
    will express their satisfaction in getting their voices heard.
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    in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).

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    Rather, the chances of improving customer satisfaction come with
    a continuous and consistent level of service. Providing a highly specialized, dedicated team of professionals from
    day one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top
    10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each
    outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup
    companies. Over the years, the company has grown big
    and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting
    companies in various support areas. This includes Omnichannel Customer Support, Technical &
    IT Support, Content Moderation, CX Consulting Services, Back Office
    Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training, and equipment to help its
    clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews
    from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same
    philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people
    and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the
    BPO industry. Established in 1995, the company trailblazed its
    way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its
    capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included
    in the top 2000 companies worldwide. At the core of Sykes’ business are
    its staple services: outsourcing, customer experience, service to
    sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry
    (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer
    experience by applying a personal touch to customer care.

    The company is now Europe’s number-one customer support
    outsourcing company, providing bespoke customer
    experience solutions to clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey, and South
    Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced as operations in Asia
    and South America.
    Companies that outsource customer service to
    Ascensos value the fact that it supports diversity and inclusivity
    among staff while focusing on promoting happiness
    as a key asset among its workforce.
    Although there aren’t any published pricing rates,
    instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company
    are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established
    leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and
    accounting, collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a
    league of good customer service companies. You won’t find it difficult to get support
    in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that
    offer customer care and customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
    software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they
    go.
    Pros:
    High CX expertise leads to enhanced customer and employee
    experience.
    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to
    recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support
    outsourcing solutions within the client’s time zone.

    In addition, InfluX creates specialized
    customer experiences that reflect the client’s vision, voice,
    and values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore
    problem of mismatched time schedules between clients
    and outsourcing companies.
    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.

    The company employs native English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including business process outsourcing,
    telemarketing and sales, customer support, and healthcare.

    With more than 15 years of experience, Skycom also
    employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel,
    utilities, IT, finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more
    than 1,400 workers stationed across four countries.

    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing
    company.
    9. Telus

    Telus International is one of the world’s leading digital CX
    innovators. In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that provide IT services
    and multilingual customer service to industries such as
    technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact
    center. It is one of those IT support outsourcing companies
    that offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular,
    the company taps 225,000 volunteers from its offices to complete various service projects across
    its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across
    the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.

    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower
    expenses. As a result, Arise clients report an average 25% reduction in contact center service total costs,
    which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications
    with clients. This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy
    regulations such as HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
    and Canada. This means stable employment for the company and an easier method
    of hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support
    outsourcing needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies
    on our list might command a pricing structure higher than what your budget
    holds.
    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close
    deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones
    away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout
    the various stages, try the best companies for customer service.
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    us call center outsourcing companies top list 1 helpware
    helpware is a leading customer support provider with
    headquarters based in the usa with call centers spread across four continents the core areas of expertise include a wide range of bpo services such as omnichannel customer support
    technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a
    reliable outsourcing partner for both startups and
    big enterprises there are companies of different
    sizes among the clientele ranging from small firms to renowned brands at helpware people come
    first and it pays off the needs of employees are the main priority and it shows in their work as they provide exceptional service pros applying a
    customized approach to recruiting and training dedicated agents offering exceptional expertise in all kinds of
    customer support tailoring packages to cater to the specific needs
    of different businesses 2 xact xact is a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they specialize
    in providing technical support and customer support services to businesses
    operating across diverse industries including property management e-commerce tourism healthcare
    hospitality and fintech xact has partnered with nice incontact
    since 2005 leveraging their cloud-based contact center toolkit to ensure the utmost data security for their clients pros
    providing a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer switches ats which seamlessly switch to an alternate power source during
    power outages 3 wing assistant the wing assistant is revolutionizing
    the process of recruiting remote workers on a global scale this innovative
    outsourced call center provides a fully-managed virtual assistant
    experience that helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming tasks to dedicated customer service professionals
    for a fixed monthly cost they offer outbound call center outsource solutions that are affordable
    and enable businesses to level up and enhance their
    customer service and technical support and boost their sales pros a dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of managed outsourcing services including back-office support and staffing
    solutions with great potential in addition to call centers 4 triniter triniter is a renowned figure in the bpo industry with
    a global presence spanning the united states the philippines and india this american call center has established itself as the preferred outsourcing provider for inbound and outbound call
    center solutions sought after by major corporations
    pros a decade-long track record of providing customer support across more than 30 domains 24 7 customer support with
    an impressive 98 9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence
    through its team with a global presence tmp direct manages
    connections and relationships across various industries they offer custom end-to-end solutions including crm
    tools it infrastructure fulfillment and telecom platforms adapting to the evolving
    cx landscape they handle various communication channels from inbound and outbound calls
    and chats to social media and personalized correspondence pros providing
    an in-house it development team that eliminates the need for multiple
    vendors 6 answerforce this is proud of being on the list of five star call centers providing a range of professional call and chat
    answering services virtual reception services appointment scheduling
    and more answerforce has experienced call center agents at its disposal that are available round-the-clock
    to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call
    center works mainly with small and middle businesses covering such industries as home service restoration plumbing and electrical
    pros offering customized solutions to meet the specific
    needs of clients within particular industries which
    allows answerforce to provide highly tailored and effective
    services to their clients integrating with the client s
    workflow software this enables businesses to manage their
    customer interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with huge experience more than 33 years in the industry and offers voice services and other solutions
    to more than 250 businesses worldwide however what makes
    this provider stand out is its unique locations in addition to popular bpo destinations like
    the united states india and the philippines the company has offices in pretty exotic
    countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering call center services in over 40 languages
    pros by strategically locating its offices around the globe this company is able to offer 24 7 customer support across multiple time zones making it easy for customers
    to get the help they need whenever they need it a diverse workforce
    and multilingual capabilities enable them to provide support in various languages making their services accessible
    to a wide range of customers the outsourced customer service of this
    provider is reasonably priced that varies depending on the expected
    amount of calls and service level you may require 8 supportyourapp supportyourapp is an outsourced customer support company with
    a multinational team that provides inbound and outbound services and back-office customer support for
    innovative software and hardware companies they have received numerous awards for providing exceptional customer experiences but their commitment to quality and security is paramount supportyourapp is
    pci dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take great
    care in protecting sensitive information and clients can trust that their data is safe streamlining the integration process with the help of their dedicated integration department providing their clients with a
    crm solution that integrates incoming calls chats and emails into one system and implementing ai solutions to
    the chats which many small businesses find appealing 9 vcall global
    vcall global is a provider of innovative service solutions to different businesses across various industries they offer a range of services including
    customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and
    software development solutions using advanced technology and infrastructure they offer common services through multiple
    channels vcall global is the preferred choice for
    businesses seeking a perfect blend of flexibility and quality in their services pros adhering to turnaround times ensuring
    that clients receive their services in a timely and efficient manner empowering their call
    centers with a robust cisco network which enables vcall global to
    offer seamless uninterrupted service to clients regardless of
    their location or the complexity of their needs providing enhanced security features that protect client data
    and information ensuring that their privacy is always maintained
    10 call masters bpo the company provides inbound and outbound call center services as well as remote administrative solutions such as
    data entry appointment setting reservation services etc their streamlined workflow
    and marketing automation ensure that important phone
    calls are never missed with their expertise and dedication they
    can help businesses resolve customer queries acquire leads and enhance
    administrative business processes too pros enabling businesses to easily scale up or down based on demand
    and their remote employees to work in split
    shifts due to their cloud-based virtual call

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  178. softkraft says:

    what is a cto as a service cto as a service caas stands for
    the business advisory and technical implementation services provided by
    a chief technology officer for a startup a cto is an executive that
    meets a startup s technical needs and also coordinates its research and development he or she assesses
    both the short and long-term requirements of your business and leverages investment to enable your
    startup to achieve its objective the cto reports to the chief information officer cio and
    in some cases the chief executive officer ceo or the founder companies that don t have a cto or lack the knowledge of how
    to hire one can outsource the advisory and responsibilities of a cto to an external
    expert while the concept of cto as a service might still be new
    it is fast gaining momentum what are the benefits of cto as a service one of the notable benefits of cto
    as a service is that you only pay for the services you enjoy
    this is more like software as a service saas or platform
    as a service paas where you pay for cloud facilities you use your startup might not have the
    financial capability to bear the cost of hiring a full-time cto even if you
    do it makes a whole lot of sense to minimize cost and maximize your profitability
    by outsourcing your cto roles cto as a service what are the types of cto services cto
    types depend on the functions and the collaboration you expect from a cto complex
    and technical functions will require a full-time
    in-house cto while consulting and advisory services can necessitate hiring a part-time external cto nevertheless we can break cto services
    into five types full-time internal cto services one-time cto services full-time internal services
    a full-time internal cto services include technical and business support a full-time cto also offers full-time support in the aspects of business development planning and soft-skills management however you should know that
    going for this option will attract extra expenses for
    your startup for instance office rent hr expenses and miscellaneous expenses will be borne by you full-time offshore services outsourcing to a full-time offshore cto affords you the privilege
    of a full-time collaboration while you still pay the
    budget cto salaries in this case a specialist becomes an in-house expert with about 40 hours
    worked per week remotely part-time offshore or fractional cto services the cto in this
    category works the expected and agreed hours in the
    contract this option helps you evaluate what services are
    needed and the time it will take to complete them since it is cost-saving this option is the best when it comes to collaborating with an external cto one-time
    cto services this option is suitable for projectized companies
    the cto focuses on specific duties and processes specialists in the category are employed to troubleshoot technical areas or perform an audit interim cto services an interim cto is a technical expert hired to
    temporarily collaborate with a full-time internal cto and other
    c-level executives on some technical and business responsibilities the main aim of employing an interim cto is to help you invigorate your
    technology and processes and to assist your team in driving digital transformation cto services by startup growth stage every startup needs a cto to manage the technical
    aspect of the business it is therefore important to define the roles and
    functions they perform by startup growth stages prototype the prototype stage or the proof of concept poc is a phase in your startup s growth where you conduct a test to validate your idea or product to know how
    feasible it is for commercialization the role of a cto includes conducting feasibility studies prepare a document presentation or
    demo explaining the idea or product discovery phase most startups have brilliant ideas but lack execution if you fall into this category you only need
    to hire a cto to assist you with the discovery phase of your idea
    or product some of the responsibilities expected from a cto in this phase include architecture development save cost several startups need the services of a cto since they cannot
    employ a full-time it is cost-efficient to hire a part-time cto you will
    enjoy all the services you need at a budget price
    pay-per-use you don t incur additional expenses when collaborating with
    an external cto you only pay for the service rendered this
    is not so in the case of an in-house cto where you bear all
    expenses access a large talent pool outsourcing exposes you to a global talent pool an external cto also saves you development expenses independency improved agility while you can build your
    business using a trial-and-error approach to run your business you might be signing
    up for a long trip the input of a cto counts as you get to
    clarify and resolve technical and business issues which can create a lag in your business processes and
    startup growth conclusion cto as a service enables startups to harness the
    skills and experience of a full-time cto but at a more manageable cost with on-demand cto you are
    paying only for the technical leadership effort you need it can be a great and
    cost-effective solution for your immediate needs and long-term challenges

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